Terms of Service

Effective Date: 10/30/2025
Last Updated: 10/31/2025

Google Console Verification Notice:
This page describes the Terms of Service for the StructureSense.ai application, used in conjunction with our real-time location system (RTLS) platform. This policy outlines how the service is accessed, what users can expect, and how their data is managed. It is provided to meet Google’s app verification requirements for users authenticating with Google services.

1. Introduction

Welcome to StructureSense.ai, a service provided by Felix Media Solutions, Inc., a Texas corporation based in Austin, Travis County (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your company’s use of our real-time location system (RTLS) platform and related services (collectively, the “Service”).

By accessing or using the Service, you agree to these Terms. If your organization has a separate written contract with us, that contract will take precedence where it differs from these Terms.

2. The Service

StructureSense.ai provides tools to track and monitor assets in real time using sensors, gateways, and a web interface. Customers define what assets to track, and authorized users can view related data through a secure web dashboard. The Service is intended for business use only.

3. Accounts and Access

Access is limited to registered company customers. You are responsible for all activity under your organization’s account, including maintaining the confidentiality of login credentials and ensuring only authorized personnel use the Service.

We may suspend or terminate access if we believe your use violates these Terms or applicable laws.

4. Payment and Billing

The Service is provided on a paid subscription basis only.

  • Monthly plans are billed in advance for the upcoming month and may be canceled with 30 days’ notice.

  • Annual plans are billed yearly in advance. Cancellation stops automatic renewal but service continues through the paid term.

  • Usage limits are based on your plan (number of assets, total data points, and update frequency).

All fees are non-refundable unless otherwise required by law.

5. Acceptable Use

You agree not to:

  • Copy, resell, or sublicense any part of the Service.

  • Attempt to reverse engineer, decompile, or extract source code.

  • Access the Service in a way that disrupts its normal operation, scrapes data, or circumvents security.

We reserve the right to suspend or terminate accounts engaged in prohibited activity.

6. Availability

We target 99.99% uptime for the Service, excluding scheduled maintenance or network outages outside our control. We make no guarantee of uninterrupted access and do not provide compensation or remedies for downtime.

7. Third-Party Services

Our platform relies on third-party providers including The Things Network (TTN), Google Cloud, and other integrated systems that support data storage, network communication, and processing.

Your use of the Service acknowledges that these providers may impact performance or availability, and that their respective terms of use may also apply.

8. Data and Privacy

We handle customer and user data in accordance with our Privacy Policy.
Upon termination of service, data is retained for 90 days to allow export, after which it may be deleted from our systems.

You remain the owner of your data. By using the Service, you grant us permission to process and store it as necessary to operate the system.

9. Intellectual Property

All software, documentation, designs, and content provided through the Service are the property of Felix Media Solutions, Inc. or its licensors. You receive only a limited, non-exclusive right to use the Service under these Terms.

10. Warranties and Disclaimers

The Service is provided “as is” and “as available.” We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that the Service will be error-free, secure, or continuously available.

11. Limitation of Liability

To the fullest extent permitted by law, Felix Media Solutions, Inc. and its affiliates are not liable for any direct, indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, business interruption, property damage, or personal injury — arising from your use or inability to use the Service, even if advised of the possibility of such damages.

12. Termination

We may suspend or terminate access at any time for non-payment, violation of these Terms, or legal requirements. You may cancel according to your subscription plan. Upon termination, your access to the Service will end, but you may export your data within the 90-day retention window.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
Any disputes will be resolved through mediation held in Travis County, Texas. Each party will bear its own costs unless otherwise agreed.

14. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted at https://structuresense.ai/terms. Continued use of the Service after updates means you accept the new Terms.

15. Contact

For questions about these Terms, contact us at:
Felix Media Solutions, Inc.
Email: info@structuresense.ai
Address: 3601 South Congress Ave, H200, Austin, Texas 78704